Your Absolute Satisfaction is Guaranteed.
Everything you purchase arrives with a 60-Day Absolute Satisfaction Guarantee, giving you 60 days to try out the equipment and make sure that you love it. If you don’t love it, you can return it within 60 days for a refund (minus the shipping costs). If you have placed an order and wish to make a change or cancel the order, please contact us immediately. If the order has already shipped, you can still return the equipment within 60 days for a refund, minus the shipping costs.
*As of 3/26/21, ALL batteries are no longer eligible for the 60-Day Satisfaction Guarantee. Items no longer eligible include: 2010150, LINK-KITN and LINK-KITC (Battery Only), VMBA8.6A, VM120 (Battery Only).
**Please note that kit products, such as the LINK-KITN, LINK-KITC, and VM120, are eligible for a return minus their respective battery.
***The 60-Day Guarantee DOES still apply to defective batteries. If you have received a defective battery, and after extensive troubleshooting we have determined that the battery is defective, we will send replacement battery. We will not issue a refund for the defective battery, only provide a replacement. You do not need to return the defective battery to us. Please properly dispose of the defective lithium battery.
To return an item, please package it carefully for shipment (using the original packaging if possible). Be sure to include ALL of the components that originally arrived with the item. Include a quick note stating reason for return and that you are returning the item for a refund.
You can ship the item to our office using your choice of shipping method and carrier. We advise using a method where tracking is available. You may wish to purchase insurance as well. We cannot be held responsible for items that you ship to us using your preferred shipping method.
SHIP YOUR RETURN TO
Paul C. Buff, Inc. - RETURNS
2725 Bransford Avenue
Nashville, Tennessee 37204
Upon receipt of your returned item(s), we will inspect the item(s) and process the refund within two business days. The refund will be applied to the credit card that was originally used to purchase the order and you will be refunded the price you paid for the item. Shipping charges (to deliver the item to you originally, and to return the item to our offices) are not included in the refund. If you have any questions or need help, contact us.
All shipping fees MUST be prepaid. Any return shipping fees, brokerage fees, etc. billed to us will deducted from the refund issued.