Our Absolute Satisfaction Guarantee allows you to return select equipment within 60 days for a full refund (minus the cost of shipping)***.
***Please note any item purchased that was previously returned under the Absolute 60-Day Satisfaction Guarantee period is NOT ELIGIBLE to be refunded again.
To return an item, please package it carefully for shipment (using the original packaging if possible). Be sure to include ALL of the components that originally arrived with the item. Include a quick note stating reason for return and that you are returning the item for a refund.
You can ship the item to our office using your choice of shipping method and carrier. We advise using a method where tracking is available. You may wish to purchase insurance as well. We cannot be held responsible for items that you ship to us using your preferred shipping method.
SHIP YOUR RETURN TO
Paul C. Buff, Inc. - RETURNS
2725 Bransford Avenue
Nashville, Tennessee 37204
Upon receipt of your returned item(s), we will inspect the item(s) and process the refund within two business days. The refund will be applied to the credit card that was originally used to purchase the order and you will be refunded the price you paid for the item. Shipping charges (to deliver the item to you originally, and to return the item to our offices) are not included in the refund. If you have any questions or need help, contact us.
All shipping fees MUST be prepaid. Any return shipping fees, brokerage fees, etc. billed to us will deducted from the refund issued.