Paul C. Buff, Inc.™ Factory Warranty

Paul C. Buff, Inc.™ guarantees to the original purchaser an individual product factory warranty against manufacturer defects in materials and workmanship for the following products, beginning with the date that the product is originally shipped to the customer:

Product Warranty Period
AlienBees™ Flash Units
(B400, B800, B1600 and ABR800)
2 years
Einstein™ E640 Flash Units 2 years
White Lightning™ X-Series Flash Units
(X800, X1600, and X3200)
5 years
Zeus™ Power Packs and Flash Heads
(Z1200, Z2500, ZRM1, Z2500SH, and Z2500BTH)
2 years
The VLX™ Vagabond Lithium Extreme and all system components
(VLX, VLXINV, VLXBAT, and VLXCHG)
1 year
The Vagabond Mini™ Lithium System and all system components
(VM120, VM120-230V, VMB8.8A, and VMC3A)
1 year
The CyberSync™ System
(CC, CST, CSXCV, CSR, CSR+, CSRB and CSRB+)
2 years
The LG4X™ Wired Remote Control 2 years
All Other Accessories
(softboxes, the PLM™ system, travel gear, reflectors, the Moon Unit™, stands, etc.)
1 year
All Hardware and Accessories
(individually purchased – replacement flashtubes, replacement lamps, cords, clips, adapters, etc.)
1 year

Note: We currently sell two products that are not Paul C. Buff™ products: the PocketWizard® PowerMC2 Receivers (MC2-US and MC2-CE). These products are designed and manufactured by LPA Design for use with our Einstein™ flash units. We offer our standard 60-Day Absolute Satisfaction Guarantee on these products, but those products are excluded from this warranty. For questions, support, warranty details, and to register your PocketWizard® / LPA Design product, please go to http://www.pocketwizard.com/support.

Terms and Conditions of Warranty:
  • This warranty is limited to the repair or replacement of a product or component that should become defective under normal use, as outlined in the product description and product manual.

  • If, during the applicable warranty period, the product is found to be defective by Paul C. Buff, Inc., we will repair or replace the defective product with an equivalent model without charge for labor or parts.

  • This warranty will not cover deterioration or malfunction resulting from accident, act of nature, abuse, misuse, neglect, unauthorized product repair, shipping of the product, opening of or modification or failure to follow instructions supplied with product.

  • This warranty does not apply to any flashtubes, modeling lamps, batteries (except the VMB8.8A internal Vagabond Mini™ Lithium battery), or memory cards that may arrive with a product as these become exhausted based on normal use. Specifically with the Vagabond Mini™ Lithium system, as battery capacity is a function of the number of charge / discharge cycles and other factors, batteries are considered exhaustible and no warranty can be offered for batteries that have been depleted from heavy and frequent use or misuse.

  • The product must be returned to Paul C. Buff, Inc.™ for warranty service. For customers in the United States, warranty service includes return shipment via UPS ground to the original destination (where the equipment was sent to the original purchaser). Customers outside of the United States will be responsible for all shipping fees, duties, taxes and brokerage fees to ship the product to and from our offices.

  • Paul C. Buff, Inc.™ IS NOT RESPONSIBLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES, LOST PROFITS, OR PRODUCTS LOST, STOLEN OR DAMAGED DURING SHIPPING, WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE. ALL LIABILITY OF Paul C. Buff, Inc. SHALL BE LIMITED TO THE REPAIR OR REPLACEMENT, AT OUR OPTION, OF ANY DEFECTIVE PRODUCT.

  • THIS WARRANTY IS EXPRESSLY MADE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

  • This warranty may not be altered other than in writing.