U.S. Ordering and Shipping
Ordering and Shipping Info for our U.S. Customers:
  • You can order online or by phone. To order by phone, call us Toll Free at 1-800-443-5542.

  • For online orders, you have to use a debit or credit card. We do NOT accept gift cards, pre-paid credit cards, Paypal, or international credit cards. Contact us if you wish to pay by cash, check or money order.

  • Most orders are processed and shipped within 2-3 business days (Monday - Friday). All orders are individually reviewed by a member of our Customer Service team. Orders with separate shipping and billing addresses may take longer to process. Making changes after your order is placed may cause delays as well.

  • Expedited shipping orders must be in before noon. Orders placed with expedited shipping methods (Overnight, 2-Day or 3-Day) must be placed before 12:00pm CT in order to ship out same business day. Expedited orders received after 12:00pm CT will ship the following business day. If your order must be received by a certain date, please call us or note this in the comments section of your order.

  • Nothing happens on Saturdays and Sundays. Orders are not processed or shipped or delivered on Saturdays or Sundays (or on holidays), even with expedited shipping options. Business days only (Monday - Friday).

  • Your credit card will not be charged until your order ships. When your order ships, you’ll receive an email letting you know that the package(s) are en route. This also means that your card has been charged.

  • Deliveries do NOT require a signature. If you are not home to receive your package, your UPS driver will attempt to leave your package for you (at the discretion of the driver). If you wish to require a signature for delivery, please contact us to place your order or note this in the comments section of your order. There is a $5 fee that will be added during processing.

  • After you place your order, check your inbox. You should receive an email from us that will contain your order confirmation number (Don’t see it? Check your spam folder). Your order will then be hand-checked by a member of our Customer Service team during the next available business hours. We will contact you if there are any problems or questions.

  • As soon as it’s available, we’ll send you your tracking number. When your order is picked up for shipment by UPS, we’ll send you an email containing your UPS Tracking Number with a link to the UPS website so that you can track your shipment. If you don’t see it, check your spam folder.

  • We offer multiple UPS Shipping Options. For customers in the U.S.:
Shipping Method: When To Expect Your Order:
UPS Ground Shipping 1 to 9 business days
  • 3 days processing, 3 to 6 days shipping
  • view the UPS transit map for specific delivery estimates
UPS 3-Day Select 3 business days
  • guaranteed delivery by the end of the third business day
  • some shipments to Alaska and Hawaii may take longer
  • order must be placed by 12:00pm CT on a business day
UPS Second-Day Air 2 business days
  • guaranteed delivery by the end of the second business day
  • some shipments to Alaska and Hawaii may take longer
  • order must be placed by 12:00pm CT on a business day
UPS Overnight 1 business day
  • guaranteed delivery by the end of the following business day
  • some shipments to Alaska and Hawaii may take longer
  • order must be placed by 12:00pm CT on a business day

Occasionally there are unexpected delays due to weather. The scheduled delivery times CANNOT BE GUARANTEED when transportation networks are disrupted due to conditions beyond UPS’s control. We will do our best to update our website home page with any notices of delays that we receive. Check the News and Information section on the UPS.com home page for the latest updates that may affect your area.

We accept orders from customers in the U.S. and Canada (having items shipped to their residence or business). For our American customers located on APO or FPO military bases or living in a U.S. Territory, please contact us to determine the best and most cost-effective method of shipment based on the mail requirements for your specific location. For customers outside of the U.S. and Canada, click here to learn more about our authorized international options.

Orders shipping to or associated with a freight forwarder, domestic or international, must pay in advance via wire transfer and the shipment will be signature required (and subject to $5 signature fee).







Canadian Ordering and Shipping
Ordering and Shipping Info for our Canadian Customers:
  • Customs and Duties may still be applicable. Our flash units and some accessories are manufactured in the U.S. and these items will go through customs duty-free. Other accessories are manufactured to our specifications outside of the U.S. and customs may assign duties to these items.

  • Brokerage fees are not included with UPS Ground to Canada. UPS will charge a brokerage fee to the customer, separate from the charges calculated in our shopping cart. With UPS Worldwide Saver to Canada, UPS brokerage fees are included, pending normal customs clearance. With either shipping method the receiver will still be responsible for any applicable duties and taxes.

  • Canadian goods and services taxes are not included. When shipping any item into Canada via UPS Ground or UPS Worldwide Saver to Canada, customers will be required to pay UPS for the total amount of these taxes. When using UPS Ground to Canada a small disbursement fee ($6.00 USD or 2.7% of the value of the taxes, whichever is higher) will be added. A $10 bond fee will be added when using UPS Worldwide Saver to Canada.

  • We offer two UPS Shipping Options to Canada. For our Canadian customers located in the Northwest Territories, Nunavut and the Yukon Territory, please contact us to determine the best shipping method for your location.

  • Ordering items on backorder may cause your entire order to be delayed. When placing an order that includes items on backorder please be aware that your entire order will be held until the backordered item is available to ship. This is to help prevent additional fees associated with multiple shipments.

  • Most orders are processed and shipped within 2-3 business days (Monday - Friday). All orders are individually reviewed by a member of our Customer Service team. Orders with separate shipping and billing addresses may take longer to process. Making changes after your order is placed may cause delays as well.
Shipping Method: When To Expect Your Order:
UPS Ground Shipping to Canada estimated 3 to 11 business days
  • delivery to most addresses in the 10 provinces
  • NOT available to the Northwest Territories, Nunavut or Yukon
  • delivery times may vary by destination postal code
  • duties and taxes NOT included - the recipient is responsible for payment of these fees
  • a small disbursement fee will be added by UPS (see above)
  • delays may result due to customs clearance, weather, and/or the use of an alternate brokerage office
UPS Worldwide Saver to Canada estimated 1 to 6 business days
  • delivery by the end of the third business day to most addresses in Canada
  • UPS Worldwide Saver is not an expedited shipping option, most orders will ship within 2-3 business days.
  • delivery times may vary by destination postal code
  • UPS brokerage fees are included pending normal customs clearance
  • duties and taxes NOT included - the recipient is responsible for payment of these fees
  • a $10 bond fee may be added by UPS (see above)
  • delays may result due to customs clearance, weather, and/or the use of an alternate brokerage office

Occasionally there are unexpected delays due to weather. The scheduled delivery times CANNOT BE GUARANTEED when transportation networks are disrupted due to conditions beyond UPS’s control. We will do our best to update our website home page with any notices of delays that we receive. Check the News and Information section on the UPS.com home page for the latest updates that may affect your area.




International Customers:
Paul C. Buff, Inc.™ accepts orders from and ships orders to customers located in the United States and U.S. territories (including Puerto Rico, the U.S. Virgin Islands and Guam); U.S. military personnel living/working internationally; customers located in Canada; existing customers living in international locations (customers who have ordered from us before); and existing customers who previously ordered from PCB Europe or PCB Australia (former authorized international reseller). For details on international ordering, click here.




Terms of Sale: All features, content, specifications, descriptions, price, and availability of our products may be subject to change at any time without notice. While we will always do our best to keep all product descriptions updated, products included on our website may have different attributes than those listed. We reserve the right, without prior notice, to limit the order quantity on any product, decline an order at any time, and/or refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

Don’t worry, we stand behind our products and we stand behind you. Have you read our Absolute Satisfaction Guarantee and Factory Warranty?

More questions? See the Ordering and Shipping section of our FAQ.

Need help? Contact us!