Canadian Ordering and Shipping
Ordering and Shipping Info for our Canadian Customers:
For customers billing or shipping to Canada.
  • Customs and Duties may still be applicable. Our flash units and some accessories are manufactured in the U.S. and these items will go through customs duty-free. Other accessories are manufactured to our specifications outside of the U.S. and customs may assign duties to these items.

  • Brokerage fees are not included with UPS Ground to Canada. UPS will charge a brokerage fee to the customer, separate from the charges calculated in our shopping cart. With UPS Worldwide Saver to Canada, UPS brokerage fees are included, pending normal customs clearance. With either shipping method the receiver will still be responsible for any applicable duties and taxes.

  • Canadian goods and services taxes are not included. When shipping any item into Canada via UPS Ground or UPS Worldwide Saver to Canada, customers will be required to pay UPS for the total amount of these taxes. When using UPS Ground to Canada a small disbursement fee ($6.00 USD or 2.7% of the value of the taxes, whichever is higher) will be added. A $10 bond fee will be added when using UPS Worldwide Saver to Canada.

  • We offer two UPS Shipping Options to Canada. For our Canadian customers located in the Northwest Territories, Nunavut and the Yukon Territory, please contact us to determine the best shipping method for your location.

  • Ordering items on backorder may cause your entire order to be delayed. When placing an order that includes items on backorder please be aware that your entire order will be held until the backordered item is available to ship. This is to help prevent additional fees associated with multiple shipments.

  • Most orders are processed and shipped within 2-3 business days (Monday - Friday). All orders are individually reviewed by a member of our Customer Service team. Orders with separate shipping and billing addresses may take longer to process as we work diligently to prevent fraud. Making changes after your order is placed may cause delays as well.
Shipping Method: When To Expect Your Order:
UPS Ground Shipping to Canada estimated 3 to 11 business days
  • delivery to most addresses in the 10 provinces
  • NOT available to the Northwest Territories, Nunavut or Yukon
  • delivery times may vary by destination postal code
  • duties and taxes NOT included - the recipient is responsible for payment of these fees
  • a small disbursement fee will be added by UPS (see above)
  • delays may result due to customs clearance, weather, and/or the use of an alternate brokerage office
UPS Worldwide Saver to Canada estimated 1 to 6 business days
  • delivery by the end of the third business day to most addresses in Canada
  • UPS Worldwide Saver is not an expedited shipping option, most orders will ship within 2-3 business days.
  • delivery times may vary by destination postal code
  • UPS brokerage fees are included pending normal customs clearance
  • duties and taxes NOT included - the recipient is responsible for payment of these fees
  • a $10 bond fee may be added by UPS (see above)
  • delays may result due to customs clearance, weather, and/or the use of an alternate brokerage office

Occasionally there are unexpected delays due to weather. The scheduled delivery times CANNOT BE GUARANTEED when transportation networks are disrupted due to conditions beyond UPS’s control. We will do our best to update our website home page with any notices of delays that we receive. Check the News and Information section on the home page for the latest updates that may affect your area.

International Customers:
Paul C. Buff, Inc.™ accepts orders from and ships orders to customers located in the United States and U.S. territories (including Puerto Rico, the U.S. Virgin Islands and Guam); U.S. military personnel living/working internationally; customers located in Canada; existing customers living in international locations (customers who have ordered from us before); and existing customers who previously ordered from PCB Europe or PCB Australia (former authorized international reseller). For details on international ordering, click here.

Terms of Sale: All features, content, specifications, descriptions, price, and availability of our products may be subject to change at any time without notice. While we will always do our best to keep all product descriptions updated, products included on our website may have different attributes than those listed. We reserve the right, without prior notice, to limit the order quantity on any product, decline an order at any time, and/or refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

Don’t worry, we stand behind our products and we stand behind you. Have you read our Absolute Satisfaction Guarantee and Factory Warranty?

More questions? See the Ordering and Shipping section of our FAQ.

Need help? Contact us!